Satya Pratim Talukdar

Client Services Associate @NielsenIQ

Pune, IN

Client Relationship Management: Successfully managed and nurtured client relationships, ensuring high levels of client satisfaction and retention. Hands on experience on RMS & CPS data.**Issue Resolution: Efficiently resolved complex client issues and queries, maintaining a positive client experience.**Data Analysis and Reporting: Utilized NielsenIQ’s data analytics tools (Discover, NAD, Connect, etc) to provide clients with insightful reports and actionable recommendations.**Cross-Functional Collaboration: Worked closely with sales, marketing, and product teams to ensure client needs were met and exceeded.**Performance Metrics: Consistently met or exceeded key performance indicators (KPIs), contributing to overall team success.**Process Improvement: Identified and implemented process improvements to enhance service efficiency and client satisfaction.**Training and Mentorship: Provided training and support to clients and new team members, fostering a collaborative and high-performing work environment.

Savitribai Phule Pune University

Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services

INSTITUTE OF HOTEL MANAGEMENT AND CATERING TECHNOLOGY AND APPLIED NUTRITION, Guwahati, Assam

BSc-Bachelor of Science, Hospitality and Hotel Administration