Satyanarayan Mohanty
Aspiring QA Engineer | Software Testing (Manual | Automation | API) | Internship & Self Projects | Selenium, Postman, JIRA | Customer Support @ Tech Mahindra | Entry-Level QA | Tech Support | Service Desk | ITIL & ITSM
- Role
- Associate Customer Support at Tech Mahindra
- Location
- Kolkata, IN
- LinkedIn followers
- 500 followers
About Satyanarayan Mohanty
I’m a tech-driven and detail-oriented professional with hands-on experience in Software…
Experience
Associate Customer Support
Feb 2025 — Present · Kolkata, IN
Provide technical support and troubleshooting for customer queries via calls and emails related to the Amazon e-commerce platform.• Resolve database-related issues, including MySQL queries and data retrieval, to support customer operations.• Utilize CRM and ticketing tools (Zendesk, Freshdesk, JIRA, AC3) to log, manage, and track support tickets, ensuring accurate documentation of resolutions.• Follow ITIL and ITSM best practices to ensure efficient ticket handling and adherence to SLA timelines.• Collaborate with cross-functional teams to improve process efficiency and enhance overall customer satisfaction.• Maintain a strong performance record with 80%+ first-call resolution rate and high compliance with SLA response standards.
Education
Biju Patnaik University of Technology (BPUT)
B.Tech
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