Satyan Shukla
Service Delivery Manager at Standard Chartered Bank GBS
- Role
- Service Delivery Manager at Standard Chartered
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Satyan Shukla
Handling Service/Delivery, Service Governance/Assurance, Reporting, Stakeholder Management, Process Improvement, Strategic planning, Organisational Design & Budget/Operation Controls across domains in BFSI, Telecom, Automobile, and other Commercial Business Web Apps globally; Delivering services for Service Desk, Infrastructure, End User Customer Service (EUS) & Human-Centred Design (HCD), architecture, engineering, and Service/Project delivery. Adept in customer delivery using Agile/LEAN, automation and delivery of globally impactful solutions. Building the new capabilities or positioning new tools and techniques for service improvements. Responsible for resource management, leadership development and niche skill development. Lead Service Management teams across domains delivering maximum value for our stakeholders and customers. Managed the pool of teams & vendor resources, across Globe. Hands-on experience and extensive knowledge along with exposure in Service Governance, Proactive Management, Process Re-engineering, Infrastructure Delivery/Project Management, defining the High/Low level Secured Standard.
Experience
Service Delivery Manager
Aug 2016 — Present · Chennai, IN
Certified CSM, CSPO & ITIL (Intermediate)- Currently handling Service/Delivery across domains (RTC/DTS/MCS) in BFSI sector. Responsible for Service/Delivery Management Core and Assurance within multiple domain teams Globally [Singapore, Malaysia, UK, India], delivering services for Service Desk, Infrastructure, End User Customer Service (EUS) along with Human Centre Design (HCD), architecture, engineering, and Service/Project delivery. Adept in customer delivery using Agile/LEAN, automation and delivery of globally impactful solutions. Service Governance/Assurance, Reporting, Stakeholder Management, Process Improvement, Strategic planning, Organisational Design, Budget/Operation Controls and to build the new capabilities or positioning new tools and techniques for service improvements. Responsible for resource management, leadership development and niche skill development. Lead Service Management teams across domains delivering maximum value for our stakeholders and customers. Managed the pool of teams & vendor resources, across Globe.
Education
University of Lucknow
Bachelor of Science (B.Sc.), Computer Science, A
1997 — 1999
Uttar Pradesh Technical University
MCA, Computer Science, A
2001 — 2004
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