Satya Muppa

About Satya Muppa

25 Years of experience working as Product Manager, Delivery Manager, Project/ Program Manager with Healthcare, PLM/CAD, Hi-Tech, automobile and IT service industry domains.10 Years of working experience in health care, Blue Shield of California as product manager, program/project manager, delivery manager, quality assurance manager and production operations manager.10 Years as Manager, Global IT service (Delivery & Operational) in the area of Enterprise apps, PLM, PDM, CAD/CAM, ERP, HR/Workday, SaaS and Mechanical engineering with total 20+ years of industry experience. Of which 17+ years worked on IT Support Services and PLM/CAD implementations for clients in Aerospace, Locomotive, Hi-tech semiconductor industriesHas extensive knowledge and experience in managing Helpdesk and Application Systems support delivery and operations for an enterprise level IT application. Experienced in incident, problem and IT change management tools, BMC Remedy, Service Now and ITSM. Completed PMP training and pursuing ITIL certification and well versed on the ITIL and PMP processes/standardsHands on experience in managing IT services for PLM/ERP/HR/SaaS apps, Teamcenter, Teamcenter Community, UGNX, I-DEAS, Solid Edge, Inventor, AutoCAD, MDT, eMatrix & EDS-VisView, HR Apps, Workday, SAAS Apps.Hands on experience in troubleshooting and helping end user, in using NX, Teamcenter, Autodesk suit, Solid Edge, Ematrix and ProE and Intralink. Has experience in Semiconductor industry IT processes. Has passion towards providing end user servicesHas strong knowledge in developing SLA based production support models for IT Applications, PLM applications with excellent track record in meeting SLAs consistently and higher CSI.5-years of industry experience in areas of design, assembly and qualitySpecialties:Global IT Service Management, includes PLM/CAD Support ManagementProgram Management: Global PLM implementationSLA Based Managed ServicesSoftware project ManagementIT Operations ManagementHelpdesk/Desktop Support managementRelease Management (IT/PLM Projects)SAAS Application managementBusiness DevelopmentClient Relationship ManagementSupplier partnershipIT team Building & maintain relationshipITSM, BMC Remedy and Service NowManager/Lead, QA/TestingHands on experience in providing support for CAD/PLM tools, primarily NX and Teamcenter

Experience

1. Program Manager Product Development

   Blue Shield of California

   May 2015 — Present

Education

• Acharya Nagarjuna University

  Bachelors Degree, Mechanical Engineering

  1986 — 1990

• PSG College of Technology

  Masters Degree in Engineering, Production Engineering

  1990 — 1993

Skills

• Soa
• IT Service Management
• Configuration Management
• Manufacturing
• Sdlc
• Program Management
• Requirements Analysis
• Pre-Sales
• Pdm
• Project Management
• Software Project Management
• Itil
• Saas
• Engineering
• Product Lifecycle Management
• Integration
• Pmo
• Semiconductors
• Cad
• Teamcenter
• IT Project Lifecycle
• Enterprise Software
• IT Service Delivery
• Enterprise Architecture
• Business Analysis
• Unigraphics
• Global Delivery
• Six Sigma