Satyam Madan
Customer Service Advisor @Concentrix
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WORK HISTORY
Customer Service Advisor @Concentrix
Halifax, NS, CA
Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’)*Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking*Listen attentively to customer needs and concerns; demonstrate empathy while maximizing the opportunity to build rapport with the customer*Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures*Maintain broad knowledge of client products and/or services*Prepare complete and accurate work including appropriately notating accounts as required*Participate in activities designed to improve customer satisfaction and business performanceOffer additional products and/or services*Track, document and retrieve information in call tracking database
EDUCATION
Humber College
Diploma of Education, Computer Programming
ABOUT SATYAM MADAN
My name is Satyam Madan, Currently working as a Customer Service Advisor at Concentrix, providing excellent customer service to customers and assisting them with technical support. I graduated in Computer Programming from Humber College with academic experience in various languages like Java, C#, Kotlin and etc. A helpful teammate or colleague with creative problem-solving skills and extensive curiosity about new technology.In college, I collaborated with my friends to create working apps in a variety of fields. For example, Java and C# programmes for PCs. In addition, I created Android apps using Kotlin in the Android Studio environment. Bugs in my code have never caused me any anxiety, finding and fixing them is the most enjoyable part for me.HIGHLIGHTS OF SKILLS AND QUALIFICATIONS• 2 years of experience in software and web application development using object-oriented programming with Java, C#, Python and RDBMS (MySQL, Oracle)• Strong knowledge of Web Development Technologies using HTML, CSS, JavaScript, AJAX, SASS, jQuery, PHP, Angular, XML, JSON, APIs• Experience in Database design, programming and administration.• Experience in Java application servers like Payara and Glassfish.• Known as a self-starter, team player and multi-tasker, striving to exceed expectations consistently • Comfortable working with minimal oversight and direct management• Always looking to take responsibility and ownership of a product/project that will have a significant impact from the onsetTECHNOLOGY SUMMARY • Programming Languages: Java, C#.NET, ASP.NET MVC Framework, Swift• Web Technology : HTML5, JavaScript, XML, J2EE(Servlets), J2EE servers, MERN(MongoDB, Express, React, and Node.js)• Web Development: HTML5, CSS3, JavaScript, JQuery, PHP, Angular, Typescript, NodeJS• Java Application Servers: Tomcat, Glassfish• Cloud-based Technology: Microsoft Azure• U.I. Design: Figma, Adobe Photoshop, InDesign, Sketch, InVision, Adobe X.D.• Database: Oracle RDBMS, SQL Server, MySQL, MongoDB• Systems: macOS, Windows, Linux
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