Satyam Bhawsar

About Satyam Bhawsar

S\'killful \'A\'sset \'T\'hat \'Y\'ou \'A\'re \'M\'issing With 8 years of experience in the Training & Development space, I thrive on empowering individuals and enhancing business processes. Starting my career as an agent and progressing to SME and then Process Trainer, I’ve had the privilege of working with top companies like Amazon, Teleperformance, and TaskUs. My expertise lies in talent excellence, employee development, and delivering high-impact training programs. I specialize in- Effective Training Delivery (Behavioural & Cultural)- Content Development & Onboarding Sessions - Quality Audits & Process Enhancements - Driving AI & ML Training Initiatives - Customer Experience & Conflict Resolution I’ve spearheaded programs that optimized key performance metrics, such as enhancing customer experience and integrating chatbots for effective resolutions. My ability to collaborate across Training, Quality, and Operations has resulted in measurable improvements in productivity and customer satisfaction. Recognized with awards like the \"Core Value Award\" for Process Excellence & Teamwork (TaskUs) and \"Trailblazer for Process Enhancement & Training Excellence\"(Transcom), I take pride in my dedication to continuous learning and process optimization. I believe that learning happens everywhere—from the people we meet to the challenges we tackle. With a can-do attitude and a strong focus on quality over quantity, I am committed to developing talent, improving operational efficiencies, and creating impactful learning experiences that drive success. Let’s connect and explore ways to enhance learning, training, and employee growth!

Experience

1. Process Trainer

   Transcom India

   Mar 2024 — Present · Gurugram, IN

   Developed deep understanding of diverse Lines of Business (LOBs) and overall company operations.• Oversaw all training interventions, acting as the main point of contact and company representative for trainees• Work collaboratively in the start-up and assisted fully during the integration phase from training standpoint• Helped setting up sites in new location(Pune COE) from training department and progressively worked on maintaining a good score throughout in COE site• Designed and delivered targeted training programs aligned with specific LOB objectives, driving high trainee performance.(developed effective training strategies to increase FAP by 38% and throughput by 12%.)• Drive projects for increasing effectiveness in tool/bot usage and CSAT by driving customer experience enhancement program to 85%• Contributed to strategic discussions by actively participating in business reviews and corporate-client meetings.(Successfully ran Project for fuelling process suggestions and improvement in Technology, Agent assistance, and Automation)• Received an award for being the “Trailblazer in Process Improvement and Training Excellence”• Enhanced training effectiveness through data-driven continuous improvement strategies, managing training data, fostering positive public relations, and proactively addressing challenges• Led client communication and performance storytelling during weekly business reviews, effectively conveying progress and results.(Got Appreciation from clients several times for outstanding initiatives)• Supported Talent Acquisition team with onboarding processes to ensure a seamless transition for new hires

Education

• PG College Dhar

  Bachelor's degree, Computer Science

  2014 — 2017

• Devi Ahilya Vishwavidyalaya

  Master of Business Administration - MBA, Marketing

• Devi Ahilya Vishwavidyalaya

  Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services