Satyam
Analyst - AI/LLM
- Role
- Content Developer at Byju\'s
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
Experience
Content Developer
May 2022 — Present · Bengaluru, IN
Content Operations & Publishing Work)- Publishing current affairs articles (CNA & PIB) on daily basisCreating and designing thumbnails, logo & animationsDesigning blogs, image gallery using Hostinger WordPress Compressing (if required) and uploading current affairs videos Uploading unit tests and test series on a weekly basis Creating and managing sheets for all publishing activities Reviewing content for accuracy & clarity prior to live publication(Data Management Work)- Assigning queries to the appropriate teams: a. Subject-related questions b. Sales inquiries c. Cancellation/Refund d. Technical issues Supplying necessary student details to the sales department for course enrollment purposes Initiating tickets for students who are requesting a mentor call back Generating weekly doubt reports which included metrics like total assigned doubts, total resolved doubts, total pending doubts and resolution time Providing necessary inputs based on graphs to determine which live classes and topics need to be held more frequently based on the volume of doubts
Education
Rabindranath Tagore University
Master of Business Administration
2019 — 2021
Shri Shankaracharya Technical Campus
Bachelor of Engineering, Information Technology
2016
Shri Shankaracharya College of Engineering & technology
Bachelor of Engineering - BE, Information Technology
Rabindranath Tagore University
Master of Business Administration - MBA, HR & Marketing
2019 — 2021
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