Satyaki Banerjee
SRE | Jenkins CI/CD | Observability (APM, Metrics, Logs) | Incident Management | Linux | DB Performance Tuning | AIOps & Intelligent Monitoring
- Role
- Associate at BNY
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Satyaki Banerjee
I work in production support—keeping customer-facing SaaS platforms stable when things break, alerts spike, and pressure is high.I have 7+ years of L2/L3 experience supporting cloud-native, API-driven systems across finance, payments, and enterprise SaaS. My day-to-day work is not just monitoring dashboards—it’s triaging incidents, isolating root causes, and driving issues to resolution across distributed systems.I’ve reduced MTTR by ~30%, cut customer escalations by ~25%, and removed repeat incidents by partnering closely with Engineering, DevOps, and Product. I’m usually pulled in when logs don’t tell the full story, APIs fail silently, or a Sev-1 needs calm execution.What I work with• Linux, SQL, REST APIs, microservices• AWS (EC2, IAM, S3, CloudWatch)• Datadog, Grafana, Kibana, OpsRamp• Jenkins, CI/CD, on-call & ITIL processesI’m comfortable owning Sev-1 bridges, communicating with stakeholders, writing clear RCAs, and improving runbooks so the same outage doesn’t happen twice.I’m interested in roles where reliability, ownership, and real production impact matter more than job titles.
Experience
Associate
Jul 2024 — Present · Pune, IN
Education
KIIT - Kalinga Institute of Industrial Technology
Bachelor's degree, Electronics and Communications Engineering
2013 — 2017
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