Satyajit Choudhury
Principal - Program management @ Amazon
- Role
- Principal Program Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Satyajit Choudhury
At Amazon, my leadership in program management has been pivotal in transforming the worldwide delivery support experience strategy. I’ve spearheaded new region and product launches, and devised scalable support models, significantly enhancing driver and customer experiences.The heart of my approach lies in setting clear goals and fostering strong customer relationships, backed by robust people management practices. With a focus on strategic roadmaps and data-driven insights, my team and I have effectively reduced concessions defects and owned cost bridging, ensuring that our initiatives not only align with the annual roadmap but also contribute to Amazon\'s overarching mission of delivering exceptional service to our drivers and customers.
Experience
Principal Program Manager
Oct 2024 — Present · US
Leading the WW Driver Support transformation strategy at Amazon, focusing on upstream defect elimination and repeat defect reduction.• Implementing concessions avoidance initiatives to enhance driver delivery support programs.• Improving driver support efficiency and customer satisfaction metrics.
Skills
- Management Information Systems (Mis)
- Outsourcing
- Waterfall
- A/B Testing
- Customer Experience
- Project Management
- Recruiting
- Customer Segmentation Strategy
- Operations Management
- Contact Centers
- Analytics
- Management
- People Management
- Customer Service
- Analysis
- Predictive Analytics
- Training
- Mis
- Employee Engagement
- Workforce Management
- Forecasting
- Lead Scoring
- Product Marketing
- Bpo
- Attrition Reduction
- Service Delivery
- Business Analysis
- Leadership
- Coaching
- Performance Management
- Crm
- Call Centers
- Marketing Automation
- Business Intelligence
- Marketing Strategy
- Team Management
- Transition Management
- Resource Management
- Sla
- Customer Relationship Management (Crm)
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