Satyajit Patnaik

About Satyajit Patnaik

As a versatile and goal-oriented professional, I possess around 23+ years of experience in various gamut of functions such as Program Management, Service Delivery, Operations, Business Development, and Learning & Development. With a natural zeal to provide overall leadership to business functions, I optimized operations and improved service quality to achieve top and bottom-line results in multiple industry verticals. By exploring new services and solutions as innovative delivery models, I contributed to improve service quality-Career Pinnacle- » Headed Training Solutions operations based out of Montreal and Bangalore. » Documented success of consistently fuelling accelerated revenue gains by generating new business. » Achievement of strategic objectives defined by company management. » Obtained customer satisfaction and referral business. » Devised strategic business objectives and implemented medium/long-term strategies for business and operations. Throughout my tenure, I have repeatedly proven my ability to lead through diverse and challenging situations. I am a person with analytical aptitude with ability to identify business problems by analyzing data. It also habituated me to make informed decisions instead of making decisions based on gut feel. As a Service Delivery Manager, I ensured that operations were compliant with relevant business service manuals and quality policies. To assure high level of problem resolution, I devised strategic business objectives and implemented medium/long-term strategies. To mitigate operational issues, I subsequently managed escalations and ensured that the performance and services delivered match the customer needs-Skills- • P&L (Profit & Loss) Management • Program Management • Service Delivery & Operations • Communications & People Management • Learning Development • Budget Planning • Process Improvement • Offshore Delivery Centre Management • Quality Assurance • Profitability Maximization

Experience

1. Director - Hms Vision Plc

   Helpmesee

   Jan 2023 — Present · Mumbai, IN

Education

• Utkal University

  Bachelor of Arts (B.A.), English Language and Literature, General

  1995 — 1998

• Indian Institute of Management, Calcutta

  Senior Management Programme, Strategic Leadership

  2013 — 2014