Satyajit Mandal
Solution Architect @ Accenture | Servicenow |Power Automate APA | UiPath APA | IaC I Worklow Automation | Agentic Process Automation | Integration Specialist | Low Code Specialist | Ex - NTT DATA
- Role
- Team Lead - Servicenow Automation Architect at Accenture
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Satyajit Mandal
As a Team Lead at Accenture, I lead the development and implementation of ServiceNow platform solutions for enterprises and intelligent automation solutions for iPaaSI have 9 years of experience in architecting solutions related to Intelligent Digital Automations,Cloud Devops and ServiceNow Enterprise Workflow solutions along with Enterprise Integrations led through Agentic orchestrated Intelligence and leading/mentoring engineering teams to deliver impactful solutions catered to business requirements through Agile release structure delivering high value customer satisfaction.I hold a B.Tech in Computer Science & Engineering from Biju Patnaik University of Technology and I have multiple certifications in ITIL, Agentic AI Engineering, Digital Automations, Cloud & DevOps, Lean/Agile project delivery
Experience
Team Lead - Servicenow Automation Architect
Sep 2021 — Present · IN
Servicenow application development for ITSM, SPM, ITOM modulesEnhancement and implementation of third party integrations with Servicenow including cloud integrations and SSO. Implementation of custom scheduled data import modules and transform maps for external integrations with Servicenow. Enhancement and implementation of Custom Notifications, Inbound email actions, Business rules, Client Scripts, UI Policies, Data Policies, UI Actions, ACL\'s, Tables, Schemas, Dictionary, Catalog Client Scripts, Form Layout, Script includes, Glide AJAX etc. Development of scripted REST API\'s.Development and implementation of Service Catalog Workflows, Catalog items, Order Guides, Catalogs, Process automation using service catalog. Development of flow designer flows, actions, Subflows for business processes and orchestration using Integration hub leveraging predefined and custom spokes. Configuration of SLA, Outbound REST integrations, CMDB and administration of instance cloning and upgrades. Development of custom reports, performance analytics dashboards, PPM agile implementation. Development of custom test suites using ATF. Configuration of event management rules, correlation rules for alerts. Development of Service portal widgets, UI elements and Catalog implementations.
Education
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech, Computer Science & Engineering
2012 — 2016
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