Satya Bhanu Murty Goteti
Customer Experience, Client Experience, Program, Project Management, Enterprise architecture, Digital Transformation, and Service Delivery operations to drive innovation, optimize infrastructure ,create business value
- Role
- Senior Principal Consultant - Senior Cx- IT at Genpact
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Satya Bhanu Murty Goteti
Orchestrated enterprise-wide IT transformation, aligning technology modernization with long-range business strategy and measurable value realization.Directed global NOC, SOC, DC, DRBCP, and telecom operations, embedding resilience, regulatory compliance, and operational scalability.Architected future-ready enterprise landscapes using TOGAF frameworks, AI/ML, RPA, and cloud adoption to accelerate digital reinvention.Championed service strategy and ITSM excellence, embedding ITIL/ISO standards to uplift SLAs, optimize MTTR, and drive CX differentiation.Leveraged data science and advanced analytics (Python, NLP, Tableau, Databricks) to convert enterprise data into actionable intelligence and strategic foresight.Accelerated customer experience transformation, operationalizing Medallia NPS, Clarabridge, and automation to drive measurable uplift in engagement.Directed multi-million-dollar programs with cross-functional leadership, ensuring on-time, on-budget delivery of complex IT and CX transformation portfolios.Forged ecosystem partnerships and vendor governance models, maximizing contract value, mitigating risk, and ensuring sustainable cost optimization.Advocated Agile and Lean delivery cultures, enabling high-velocity innovation, rapid prototyping, and enterprise-wide process agility.Established Centers of Excellence (CoEs) for automation, analytics, and service delivery, institutionalizing continuous improvement and innovation.Elevated organizational capability building through structured training, coaching, and change-management strategies that accelerate digital adoption.Recognized as a strategic influencer & transformation catalyst, driving synergy between business, technology & people to deliver long-term enterprise competitiveness.
Experience
Senior Principal Consultant - Senior Cx- IT
Dec 2025 — Present
Education
Great Lakes Institute of Management
PGP-Data Science Business Analysis, Data Science Business Analysis
Berhampur University
Bsc Physics Honours, Physics
University of Hyderabad (UoH)
Diploma of Education, Telecommunications Engineering
Osmania University
Master of Computer Applications - MCA, Computer Applications
IMT CDL Ghaziabad
2 YR Adv. PG Diploma in Management Marketing (MBA), Marketing
Indian Institute of Management Bangalore
ADP ILDP, (India Leadership Development Program)
Yogi Vemana University, Kadapa
Bachelor of Education - BEd, Education
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