Satya Ranjan Nayak

About Satya Ranjan Nayak

Hello I\'m Satya, a Digital Operations Manager by profession and an aspiring entrepreneur by passion! With over two decades of cross-functional experience in roles such as Operations, Project Management, and Sales, I thrive on embracing new challenges as opportunities for growth and learning. I believe that each challenge or \'failure\' is a chance to learn, adapt, and emerge stronger, contributing to a deeper understanding of myself and paving the way for greater success. As an avid problem solver with a proven track record, I bring valuable experience in effectively managing large teams. My passion for finding innovative solutions, coupled with strong leadership skills, empowers me to drive success in dynamic and testing circumstances. Feel free to connect with me on LinkedIn. Thanks for stopping by!

Experience

1. AVP

   Axis Bank

   Feb 2021 — Present · Mumbai, IN

   Leading UCIC (Unique Customer Identification Code) project for the bankIdentification and remediation of exception Customer IDs including finetuning the rules based on RCA Working closely with tech team on fine-tuning rules in MDM, Posidex and E-workflow system Managing regulatory reporting for the bank for UCIC which includes predefined reporting, RAR and RMP submission Automation of process which helps CPU and other executing functions close loop the gaps Digital solve for compliance issues pertaining to incomplete customer data for the bank [Under implementation]Brainstorming with 10+ business unit / stakeholders for solutioningSpearheaded the implementation of the \"Digital Data Enrichment\" initiative, overseeing the rectification of incomplete data for 12 million customersOrchestrated the end-to-end project plan of creating UX/UI, development, integration with multiple customer-facing platformsTransformation of Axis Web-support Conceptualized and developed a customer-centric web support page, ensuring compliance with regulatory standardsAchieved a 45% surge in website traffic, reduced reliance on traditional channels - phone banking, email, and chatSuccessfully Implemented multilingual web support to reach out to the vernacular customer base of the bankDelivered a service request validation project which resulted in a 59% reduction in Level 2 customer complaintsInitiated the development of revenue-generating strategies for the Digi-serv segment, propelling substantial financial expansion with revenues reaching ₹0.59 Cr in Year 1 and ₹2.6 Cr in Year 2

Education

• Calcutta University, Kolkata

  Bachelor of Commerce - BCom

• Sikkim Manipal University - Distance Education

  Master of Business Administration (M.B.A.)

  2011 — 2013

• South City College

  B Com

• Indian Institute of Management Ahmedabad

  MDP

  2016 — 2016

Skills

• Leadership
• Customer Service
• Mis
• Underwriting
• Risk Management
• Process Improvement
• Insurance
• Management Information Systems (Mis)
• Operations Management
• Strategy
• Team Management
• Business Development
• Cross Selling
• Performance Management
• Banking