Satya Prakash Dubey
MBA I Healthcare Unit Head Operations Leader I Senior General Manager Operations & Administration I P&L I Revenue Creator I Billing I TPA I Front Office Management I Operational & Service Excellence I Chandan Hospitals I
- Role
- Senior General Manager Operations at Chandan Hospital
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Satya Prakash Dubey
An astute professional and scouting an exceptional talent as Leader of Unit Head Operations and Administrative positions in state of the art 250+ Bedded Tertiary care Multi Super Specialty Hospitals located in multiple locations the state Uttar Pradesh & Uttarakhand west region & currently leading Hospital Operations, P&L, Business Strategy Licensing Strategy of Licenses, Maintaining the PR between Hospital and other Government officials for Chandan Hospitals Haldwani Unit. Taken the Leadership Programme for execution of Hospital Operations, P&L, Administration connected and reporting directly to the MD & CEO of the Chandan Hospital Group.Responsible for managing the Hospital P&L Business Generations Operations, Billing, TPA, Service Excellence, Patient Care Services and smooth functions of VIP Guests Handling, who are coming in Hospital for his or her treatment. Handelled the Accreditation’s of Quality parameters like Certification of Quality Council of India (QCI), NABH (Entry Level), NABH (Full Accreditation) Handling the Annual Audit related to all Quality Parameters of the Hospitals.Successfully Established Infrastructure, Developed Team & statutory for liver, Kidney, Cornea & Heart transplant programs within 2 years of Operations of the Hospital and first in Uttar Pradesh India. Expertise in managing Profit and Loss of Organization and Utilization of Manpower, Processes, Medical and Information Technology evaluation and procurement. Have Proven track record of successful Turnaround by converting Cost centers into Revenue centers. Developed innovative business lines.Expertise in Monthly analysis of respective complaints department wise. Daily sharing of complaints status open/closed in TAT, out of TAT, complaints etc. Doing on ground RCA/ CAPA implementation with different departments. Raising alarm for departments who are not adhering SLA compliance and MIS to be shared to concerned authority patient admission and discharge experience Experienced in Operations with a demonstrated history of working in the hospital & health care industry with more than 18 years decade experience in healthcare Domain.Expertise in SOP, process flow for hospital functions, Manpower estimations planning and deployment, Skilled in patient care, Customer services, Hospital cost analysis, service excellence.Medical Operations developing processes and their Implementation and monitoring. Experienced in Achieving the TAT, Like OP to IP, Discharge TAT, Digital Adoption, CPOE Conversion NPS Score,(OP & IP), related to patient Care Services, Minimum Manpower Maximum Output.
Experience
Senior General Manager Operations
Jan 2026 — Present
Education
Dr. Ram Manohar Lohia Awadh University, Faizabad
Bachelor's degree, BA
Dr. Ram Manohar Lohia Awadh University, Faizabad
MASTER DEGREE, MA HINDI
State Board of Technical Education and Training
Diploma in Office Management and Secretarial Practice, Two Years Diploma Course Office Management
U P Board Allahabad
Intermediate
Shobhit University
Master's degree, MBA
U P BOARD ALLAHABD
HIGH SCHOOL
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