Saty Gahir

WORK HISTORY

EDUCATION

SKILLS

ABOUT SATY GAHIR

PROFILEAn experienced senior manager in the Service Delivery arena, skilled in implementing the strategies and system solutions that deliver corporate objectives and business growth on a national and global scale. I have led and managed major projects, controlled budgets and coached multidisciplinary teams, including software development. I am successful in securing the commitment of senior executives and stakeholders and have led the implementation of far-reaching changes to the IT infrastructure and processes embedded within business through the ITSM lifecycle.APPROACHMy approach is built on internal and external relationships including maintaining communications to enhance and continuously improve technology service to deliver the business objectives. My experience has allowed me to develop and deliver through hands on technical, consultancy, management and senior leadership roles and in turn create highly motivated and able teams\\​individuals who are an asset to the organisation.EXPERIENCE- Qualified ITIL Expert, Prince 2 & Agile\\​Scrum Practitioner- Implemented ITIL framework to improve processes for stakeholders- External supplier and service level management enabling optimisation of costs and services- Service operations and Strategy management skills to deliver the corporate business strategy- Communication skills to develop others through coaching, team building and leadership- Service Change and Transition Management - Create, manage and drive Service Improvement PlansCAPABILITIES- Leadership- Developing High Performing Teams- Project Management & Training- Stakeholder and Business Relationship Management- Service Level Management- Managing Budgets- Contract & Supplier Management- Software and Hardware Asset Management