Satwik Mishra
Program Director | Head of IT Operations | Digital Transformation & AIOps Leader | Governance & Service Delivery Excellence | CXO Strategy | Cloud, Automation & Operational Resilience
- Role
- Delivery Project Executive at IBM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Satwik Mishra
Strategic technology and operations leader with over 26 years of distinguished experience…
Experience
Delivery Project Executive
Dec 2021 — Present · Mumbai, IN
Managed Services Head for Digital transformation projects of Large Public Sector Banks. VYOM 2.0 for Union Bank of India and YONO Digital Banking Platform for State Bank of India. Key areas are Executive overview, Governance coverage, setting up of Command Centre Operations, Automation, Application and System observability, Infrastructure Management, Service Desk Operations, System Administration, Security and Compliance and Break fix support.• Delivery excellence, Service Levels, Process improvement, Team Management, Contract Management, MIS and Client Relationship Management are core focus areas along with driving cost efficiency and identifying revenue opportunties. Stakeholder Management at Senior levels in the Bank is a key aspect of this role.
Education
Rutgers University
Certificate Course
2021 — 2021
Indian Institute of Management, Calcutta
Executive MBA
2011 — 2012
Skills
- Key Account Management
- Project Management
- Business Analysis
- Team Leadership
- Vendor Management
- Team Management
- Program Management
- Crm
- New Business Development
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