Satvinder Khalsa
Customer Success Manager - Marketing and Retention at WebEngage | Growth, Lifecycle Marketing and Customer Strategy
- Role
- Customer Retention Manager at WebEngage
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Satvinder Khalsa
As a Customer Success professional, I specialize in driving product adoption, client satisfaction, and long term growth through strategic onboarding and customer enablement. Currently working as an Onboarding Customer Success Manager at Interakt (Jio Haptik), I empower businesses to leverage the WhatsApp API platform for automation, engagement, and scalable communication.At present, I manage end-to-end client onboarding, ensuring seamless WhatsApp API setup and adoption. My role includes Meta Business verification, API configuration, and building tailored chatbots to drive automation and engagement. I support integrations with tools like Zoho CRM, HubSpot, Razorpay, and Shopify, enabling smooth workflows. Collaborating with product and tech teams, I troubleshoot issues, optimize user experience, and drive adoption and renewals while maintaining strong CSAT.Previously, at Yocket, I built a strong foundation in customer relationship management, stakeholder communication, and strategic support, where I learned to deliver value through personalized client engagement and data driven insights.Academically, I hold an MBA in Business Analytics and a Bachelor’s degree in Business, which help me bridge technical understanding with strategic decision making. I’ve also completed multiple certifications in Cloud Computing, Business Strategy, Business and Data Analytics, and Management, strengthening my ability to connect technology with business outcomes.I’m passionate about SaaS, automation, and AI-driven communication solutions, and I aim to continue building meaningful relationships that drive customer success, retention, and sustainable growth.
Experience
Customer Retention Manager
Dec 2025 — Present · Mumbai, IN
Education
The Institute of Company Secretaries of India
Company Secretary - Executive
DY Patil University
Master of Business Administration - MBA, Business Analytics
Pandit Ravishankar Shukla University
Bachelor of Commerce (Honours), Business Administration, Management and Operations
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