Satvik Sachdev

About Satvik Sachdev

Senior Software Engineer with 7+ years of experience designing and delivering large-scale, high-performance backend and full-stack systems across enterprise and startup environments. I specialize in distributed architectures, real-time data pipelines, and AI-integrated platforms that convert technical depth into tangible product impact.At Salesforce, I drove backend and full-stack initiatives across the AgentForce and Omni-Channel ecosystems—architecting AI-assisted smart-composition features powered by LLM APIs, building a low-latency Transfer Destination search service under Presence Configurations, and developing automated CI/CD pipelines with real-time validation and one-click rollback. These systems improved scalability, responsiveness, and reliability across globally distributed environments, directly enhancing agent efficiency and customer experience.I bring proficiency in backend and full-stack development (Java, Python, NodeJS, ReactJS, SQL, AWS) and experience with relational databases such as Postgres and MySQL. My work includes architecting performant APIs, developing responsive front-end integrations, and optimizing full-stack data flows for real-time workloads. I operate effectively in fast-moving environments with loosely defined requirements and competing priorities, maintaining velocity without compromising clarity or stability.I maintain a strong interest in AI/ML applications, with direct experience integrating large language models into production systems to augment human decision-making and streamline operational workflows.I’m a creative problem-solver who values clean architecture, lean execution, and moving fast without sacrificing long-term maintainability. I’m not bound by “how it’s always been done”—what matters to me is learning fast, building right, and delivering what matters.

Experience

1. Senior Software Engineer

   Salesforce

   Nov 2023 — Present

   Built and owned backend services for the Agent Conversation Console using gRPC, Spring, and SQL, covering transcript retrieval, agent-state hydration, streaming events, and low-latency composition workflows- Designed core integrations with AgentForce LLM APIs for rewrite and smart-composition, establishing patterns for latency control, prompt evaluation, prompt-template resolution, and safe error surfacing- Shipped the Messaging Idle-Warning Timer and inactivity-detection backend, implementing session-state evaluation, timing logic, and automated agent-capacity reallocation- Implemented high-performance search and routing logic across Omni-Channel Presence (Flows, Queues, Profiles, Agents), including schema design, optimized SQL paths, and deterministic result ordering- Architected reliable CI/CD patterns for SCRT2 and MIAW with Post Deployment Validation looping, health-check gating, soak windows, incremental rollouts, and safe rollback workflows- Strengthened system reliability through standardized metrics, distributed tracing, defensive contract enforcement, incident response, and fault-containment patterns across production services

Education

• Hans Raj Model School

  High School

  1996 — 2010

• Manipal Institute of Technology

  Engineer's Degree, Information and Communication Technology

  2010 — 2014

• Arizona State University

  Master’s Degree, Information Technology

  2015

Skills

• Back-End Web Development
• Java
• Windows
• Php
• Jquery
• Cascading Style Sheets (Css)
• Front-End Development
• Html
• Multithreaded Development
• Sql
• Linux
• Databases
• Microsoft Excel
• Leadership
• Perl
• Github
• Data Science
• Numpy
• Public Speaking
• Knockoutjs
• C
• Programming
• Microsoft Office
• Tableau
• Django
• Digital Marketing
• Multithreading
• Angularjs
• Mongodb
• Teamwork
• Team Management
• Data Analysis
• Panda
• Flask
• Javascript
• Sun Certified Java Programmer
• Hadoop
• Project Management
• R
• Apache Storm