Satpal Bhamra
Driving operational excellence, business process reengineering, and enterprise change management. Process Improvement | Change Management | People & Project Management | Enterprise Data Management | Systems Integration
- Role
- Business Process Manager - Global IT at Telix Pharmaceuticals Limited
- Location
- Carmel, IN, US
- LinkedIn followers
- 500 followers
About Satpal Bhamra
KEY VALUE OFFERING: With a long track record of success in business process management, I steer customized solutions and transformation projects to advance operational efficiency, business process reengineering, and large-scale transformations across global healthcare enterprises. I lead cross-functional initiatives that streamline operations, improve reporting accuracy, and deliver scalable solutions to support growth. My expertise lies in leading complex improvement and optimization projects that amount to enterprise-wide solutions encompassing safety, quality, productivity, and cost savings. CHANGE MANAGEMENT, PROCESS OPTIMIZATION, & PROJECT MANAGEMENT:I bring 13+ years of experience leading end-to-end transformation projects—from process mapping and securing stakeholder buy-in to change management, technology integration, and software migrations. At Telix Pharmaceuticals, I lead business process improvements for U.S. finance teams, aligning systems with GAAP, leading ERP migrations, enhancing CRM system, and implementing controls that improve master data quality, reduce reporting time, improve visibility, and reduce cost. INNOVATION & SOLUTIONS DELIVERY IN HEALTHCARE OPERATIONS:At UnitedHealthcare, I developed value stream maps and process workflows to improve turnaround times, streamline provider operations, and optimize enterprise dashboards to measure business transformation. I created enterprise-wide solutions that improved productivity forecasting, compliance, and workforce planning. I leveraged data analysis to deliver automation and deploy Lean methodology to create process/value stream maps for business process redesign. EXPERTISE:Operational ExcellenceChange ManagementBusiness ArchitectureContinuous ImprovementBusiness Process Reengineering (BPR) & Systems IntegrationData AnalyticsEngagement & Project Delivery DISCstyles™ LEADERSHIP PHILOSOPHY:I combine analytical thinking with a fresh, innovative approach to creating enterprise-wide solutions and delivering business process reengineering and change management. I am always willing to step in to help teams, often above and beyond my job description, as a proactive leader. I thrive in challenging environments, fostering a cohesive culture, and motivating teams to deliver goals impacting the entire enterprise. I’m passionate about coaching teams, fostering innovation, and translating data to position organizations for long-term success.
Experience
Business Process Manager - Global IT
Sep 2023 — Present · IN, US
SCOPE: Implement process changes and controls to improve workflows, cost savings, and business operations. Ensure buy-in by supporting senior leadership and influencing decision-making. Lead enterprise-wide projects through full lifecycle, including master data controls across ERP system, data transformation, and reporting solutions. Present business cases to gain buy-in, implement change management, and ensure process adoption. KEY CONTRIBUTIONS: Streamlined processes and finance master data management, implemented process changes and controls to ensure alignment with segregation of duties protocols. Reduced administrative work 70%, providing access to reporting dashboards. Delivered tax savings spearheaded ERP (SAP B1) process migration from North America to Europe. Introduced controls to centralize and improve customer master data quality. Synchronized ERP (SAP B1) and CRM systems (Salesforce), fixing inaccurate transactions, rework, and financial reporting. Reduced time to add customers to master data 80% ensuring cross system accuracy. Reduced inventory reconciliation time resulting in 92% productive hours saved. Automated and integrated process for operations team to receive inventory balance reports from 264+ distributor locations. Automated compliance reporting process (reducing report preparation time 90%) and improved visibility on outgoing payments data. Addressed compliance risk flagged by auditors. Identified gaps in CMS reporting process and developed business case. Prepared back-office and IT functions to support 2 new radiopharmaceutical product launches. Identified 1K+ labor hours added to backlog without clear prioritization or budget approval.
Education
University of Southern California
Master of Science - MS
University of Mumbai
Bachelor of Science
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