Satnam Kaur Sansoa

About Satnam Kaur Sansoa

Dedicated Manager with over 10+ years of experience in supervision, operations management, administration, training, project management and cross-functional communication. Team player with expertise managing staff for efficient production. Detail-oriented scheduler seeking to leverage background into managerial role with progressive organisation.

Experience

1. Marketing Operations Manager

   Genpact

   Apr 2025 — Present · Mumbai, IN

   Organize and oversee the daily Marketing Operations Team to ensure the business is well-coordinated and performing efficiently as well as effectively-Maximize efficiency and effectiveness of operations through extensive process analysis and interdepartmental collaboration-Working closely with stake holders (Offshore & Onshore) to plan and manager the overall business success strategy-Accountable for meeting key business metrics like Productivity, Quality, SLA, etc-Defining measures of success of each process and track it to showcase the performance of the overall team-Liaise with superior to make decisions for operational activities and set strategic goals-Collaborate with the leadership team to build an environment of collective responsibility and accountability-Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives-Translate business requirements and hypotheses into analyses and insights to aid business decision making-Regularly evaluating the efficiency of business procedures according to organizational objectives and apply improvements-Overseeing customer support processes and organize them to enhance customer satisfaction-Evaluating overall performance by gathering, analyzing, and interpreting data and metrics