Satish Purohit

Service Delivery Manager

Role: Service Delivery Manager at Atos
Location: Mumbai, MH, IN
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Satish Purohit

Seasoned Service Delivery Leader with 16+years of success driving Digital Workplace…

Experience

Service Delivery Manager
Atos
Jul 2023 — Present · Mumbai, IN
Participated in drafting service budgeting, advising on areas of possibleimprovement to reduce costs and service delivery times.Handled escalated customer issues effectively, resolving problems swiftlywhile preserving positive relationships where possibleMonitored team performance, adhered to service level agreements (SLAs),and provided detailed job training.Advised clients on methods, technologies, process improvements, andtraining that would increase overall business potential.Maintained proper staffing levels to guarantee timely and accuratedeliveries.Met with business leaders to better understand IT issues that negativelyimpacted businesses.Contributed to internal and external account reviews.Cultivated effective and positive working relationships with lucrative clientsthrough onboarding, initial training, and ongoing support.Implemented strategies to increase customer service satisfaction ratings.Attended staff and client meetings and served as liaison to manageoperations for accounts.Coordinated and led internal and external site team meetings.Communicated clearly with employees, suppliers, and stakeholders to keepeveryone on same page and working toward established business goals.

Education

University of Mumbai
Bachelor's degree
2000 — 2006
Unitec
Diploma; in Commerce stream; Diploma
2008 — 2009

Skills

Data Center
Windows Xp
Group Policy
Networking
System Deployment
Servers
Dhcp
Active Directory
Xp
Windows Server
Hardware
Software Installation
Disaster Recovery
Microsoft Exchange
Operating Systems
Dns
Wintel
Technical Support
Vendor Management

Contact information

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Work email
•••••@atos.net
Personal email
•••••@•••••.com
Direct dial
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Current company

Atos

IT Services and IT Consulting · 85K employees

Atos Group is a global leader in digital transformation with c. 56,000 employees and annual revenue of c. €7.2 billion (at the go-forward perimeter), operating in 54 countries under two brands - Atos for services and Eviden for products and systems. European number one in cybersecurity and a leader in cloud, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries. Atos Group is listed on Euronext Paris. Atos is the services brand of Atos Group, delivering AI powered, secure and end to end digital services to public and private organizations worldwide. Atos designs, builds and run digital environments that are critical to performance, resilience and sovereignty, helping clients keep control of their data, infrastructure and compliance, with clear accountability from strategy to operations. With more than 54,000 people serving 4,500+ clients in 54 countries, Atos helps modernize core IT, accelerate cloud and data transformation, strengthen cybersecurity and enable secure digital workplaces, delivering impact for clients, employees and society at large. Atos offers end-to-end IT services across the cloud, cybersecurity, data and AI, application services, smart platforms and digital workplace, as well as localized consulting and advisory services under its brand Atos Amplify. Atos is trusted to operate complex, business-critical environments, especially in regulated and sovereign contexts.

atos.net

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