Satish C Jha

About Satish C Jha

Dynamic, result-driven Learning & Development and Business Strategy Consultant with 26+ years of cross-functional leadership in Sales, Business Development, and Capability Building in the BFSI space. Former Zonal Sales Head and Learning Manager at American Express with a proven track record in improving Net Promoter Scores, launching high-performing sales channels, and designing effective onboarding and skill-building frameworks.Recognized with multiple awards for leadership, innovation, and employee engagement. Passionate about empowering professionals and sales teams through actionable learning experiences, performance coaching, and behavioural transformation.

Experience

1. Consultant Faculty

   Manipal Academy Of Bfsi

   Sep 2025 — Present · Bengaluru, IN

   Consulting Faculty with 26+ years of experience in Banking and Financial Services (BFSI), delivering industry-aligned learning and capability development programs for aspiring and early-career bankers.Facilitate long-term BFSI programs (Ace Bankers Program) and short-term workshops, focused on Sales Effectiveness, Service Excellence, and Retail Banking – Asset Lending.Deliver experiential learning in consultative selling, customer acquisition and retention, relationship management, and frontline banking excellence.Cover Retail Banking - Asset Lending fundamentals, including customer profiling, need assessment, credit orientation, risk awareness, and ethical sales practices.Strengthen communication, behavioural, and professional skills required for frontline bankers, relationship managers, and customer-facing roles.Use case studies, simulations, role plays, and scenario-based learning to translate theory into real-world banking execution.Coach and mentor learners through performance feedback, behavioural observation, and readiness assessment, enabling smoother transition into business roles.Partner with academic and program leadership teams to align learning outcomes with bank hiring expectations, role readiness, and employability standards.Act as a practitioner-educator, integrating insights from sales leadership, retail banking, learning & development, and frontline performance management

Education

• ST Xavier's college - Ranchi university

  Honors in Political Science

• St Teresa's school - Joda

  ST Xaviers college, Ranchi, Political science

  1990 — 1991

Skills

• Sales Management
• Strategic Planning
• Management
• Team Building
• Lead Generation
• Vendor Management
• New Business Development
• Channel
• Credit Cards
• Strategy
• Sales
• Business Development
• Direct Sales
• Key Account Management
• Team Management
• Strategic Partnerships
• Business Strategy
• Financial Services
• Crm
• Competitive Analysis
• Start-Ups