Satish Vaidya

Engagement Manager @Tata Consultancy Services

Calgary, AB, CA
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2022 — Present

Engagement Manager @Tata Consultancy Services

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CA

Lead AMS governance for Commercial and Middleware towers for a major US healthcare client.• Own end-to-end engagement delivery, interfacing with CxOs, business units, and IT teams.• Manage 24x7 global delivery across Americas, LATAM, APAC, and EMEA with strict SLA/KPI adherence.• Drive application stability, performance optimization, and risk mitigation across enterprise portfolios.• Govern DevOps-aligned Change Management, service introductions, and Build-to-Run transitions.• Lead planning and execution of application upgrades, patches, and releases with minimal disruption.• Manage budgets, resources, and vendor performance to control costs and ensure service excellence.• Implement continuous improvement initiatives, evolving delivery models and SLAs to meet business goals.

EDUCATION

2002 — 2004

LBSH Bhandara

High School

2004 — 2007

J M Patel College

Bachelor's Degree, Computer Science

2012 — 2015

Sikkim Manipal Institute of Technology - SMU

Master of Business Administration (M.B.A.), Information Technology

SKILLS

Performance ManagementItilVendor ManagementPeople ManagementIT Service ManagementService-Level Agreements (Sla)Change ManagementItil Service OperationsTeam ManagementProcess ConsultingProject ManagementIT ManagementItil Service TransitionPerformance AppraisalBusiness Process ImprovementService ManagementRequirements AnalysisProcess ImprovementManagementRelease ManagementItsm Process ConsultingService Level ManagementTeam LeadershipTransition ManagementService DeliveryIncident ManagementBusiness AnalysisSla

ABOUT SATISH VAIDYA

Senior IT leader with 15+ years of global experience driving large-scale Application Management, ITSM, and Digital Transformation programs for Fortune 500 enterprises across healthcare, energy, manufacturing, and telecom. Trusted advisor to Leadership/CxO’s, with a track record of stabilizing critical services, leading multi-geo delivery teams, and driving business-aligned outcomes across AMS, ServiceNow, CMDB, Unified Communications, and infrastructure transformations. Skilled in governance, stakeholder management, cost optimization, and operational excellence in multi-vendor environments.

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Satish Vaidya — Engagement Manager at Tata Consultancy Services in Calgary, AB, CA | Unifers