Satish Patade

Experience

1. Cluster Manager

   Delhivery

   Aug 2015 — Present · Mumbai, IN

   Responsible for all on site aspects of the logistics, and customer delivery operations. Incharge of making sure that each stage of the distribution process is progressing on time, on budget and to the right quality standards.ResponsibilitiesPlanning and controlling change. Researching new technologies and alternative methods of efficiency. Overseeing inventory, distribution of goods and facility layout.Monthly performance review planning & presentation.Supervises activities pertaining to vendor for the upcoming new projects during new pin code expansion.customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.Heading the new initiatives like involving 3 rd party for the distribution of shipments wherever there are less number of packagesHandles the continuous improvement cost service and employee productivityEnsures end to end smooth running of logistics operations for the zone/areaAdhere and enforce all operational procedures and policies, also ensures timely audit is conducted.Responsible for all the SLAs & TAT are maintained.Responsible for reduction in cost and increase in productivity for the region.Maintenance of all the operational budgetsImpart behavioral & soft skills training to the team as and when required.Monitoring security parameters across metro and ensures no unlawful activity occurs