Satish P.
Blinkit- Fleet Operations Lead,Ex - Swiggy
- Role
- Fleet Operations Lead at Blinkit
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Satish P.
Now since March 2022,Working as DE COACH-Fleet Manager in Swiggy.Conducting…
Experience
Fleet Operations Lead
Oct 2023 — Present · Lucknow, IN
1.Conducting on field and virtual training of Delivery partners at an individual level for better customer experience.2.Working for better compliance amongst Delivery partners like asset adherence.3.Manage and control voluntary churn and control absconders.4.Supporting DPs during emergencies on live orders.5.Ensuring smooth Last Mile (LM) Operations.6.Maintaining excellent customer experience by solving order level escalations.7.Onboarding new delivery partners.8.Handling and solving strikes of Delivery Partners to avoid store disruption.9.Daily dark store visits and do meetings and huddles with delivery partners.10.Data visualization and working proactively on the same.11. Managing fleet of 1200 Delivery partners.12. Managed 14 Dark stores.13.Controlling customer surge,increasing Direct handover percentage by maintaing DPs availability at Stores.14.Daily engagement with Delivery Partners and solving their issues.15.Driving key initiatives of central team like scholarships program, Resurrection etc to scale up on ground operations effectively.16.Motivating DPs on regular basis by doing FOD conversion, resurrection and churn callings on daily basis 17.SLA Management and enhancing 10 minutes and 15 minutes delivery by identifying different legs which are breaking like store handshake time etc.18.Customer satisfaction by reducing cancellations, customer complaints and order denials.18.Cluster wise utilisation calculation.19.Maitaining daily performance reports 20.Special focus on real time service level.
Education
City Montessori School
High School
2004 — 2006
Dr. A.P.J. Abdul Kalam Technical University
B.Tech
2010 — 2014
City Montessori School
Intermediate
2006 — 2008
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