Satish Kumar
Senior Program Manager Test Environment Strategy, Operations & Management @Citi
Signup · Get unlimited contacts
WORK HISTORY
Senior Program Manager Test Environment Strategy, Operations & Management @Citi
ON, CA
Citigroup – Services Technology | Strategic Leadership | TransformationLed global support and operations for 190+ applications and 300+ test environments across multiple platforms, operating in both on-prem and cloud ecosystems.Strategic Leadership & OversightDirected a $10M+ annual portfolio with 200+ global resources (FTEs and vendors) across lines of business.Aligned test environment strategies with enterprise technology goals, driving modernization and transformation.Launched key initiatives to reduce manual effort, improve stability, and enhance efficiency via automation, process redesign, and team realignment.Operational ExcellenceStandardized environment operations through ITIL-aligned practices and governance frameworks.Delivered critical programs (e.g, ISO 20022) with timely, risk-managed execution and cross-functional coordination.Achieved <2% monthly downtime via proactive monitoring and self-healing automation.Stakeholder & Vendor EngagementBuilt strong partnerships with global stakeholders including app owners, testers, infra leads, and business sponsors.Enhanced vendor performance through governance reviews, quarterly assessments, and continuous improvement programs.Talent DevelopmentCultivated high-performing teams through structured mentorship, leadership development, and succession planning.Conducted performance reviews, aligning individual goals with organizational strategy.Promoted best practices and served as SME for environment operations and test support.Risk & ComplianceStrengthened security posture by addressing infra vulnerabilities and closing compliance gaps.Improved change and incident management, reducing deployment issues and enforcing escalation standards.Metrics & ReportingDelivered performance dashboards and executive updates on KPIs, risks, and environment health.Defined and executed strategic \"Must-Win Battles\" to support enterprise-wide transformation initiatives.
EDUCATION
University of Michigan - Rackham Graduate School
Master of science, Electrical Engineering - VLSI
P S Senior secondary school
Computer Science
St Peter's college of engineering
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
ABOUT SATISH KUMAR
Seasoned Senior Project and Program Management Professional with 19+ years of experience leading large-scale, high-impact IT initiatives in complex and high-stakes environments. Certified PMP, Scrum Master, SAFe Architect, and Lean Portfolio Manager with a strong background in governance, leadership, and strategic execution. Proven track record in managing mission-critical applications, driving cross-functional collaboration, and delivering value across enterprise portfolios. Seeking a senior leadership role in Program or Portfolio Management to contribute to organizational growth and transformation.Core Competencies & Skills• Stakeholder Management: Skilled in identifying stakeholders, building relationships, and ensuring effective communication across all levels.• Program & Project Leadership: Expertise in managing complex projects, ensuring alignment with business objectives, and delivering results within scope and budget• Change & Process Leadership: Experience in driving process enhancements to optimize efficiency and effectiveness, Organizational Change Management, Change Catalyst, Process Champion• Risk Management: Proficient in identifying potential risks and implementing mitigation strategies.• Strategic Planning: Ability to develop and execute strategic plans that align with organizational objectives.• Service Operations & Governance: Incident & Problem Management, Change Control, Release Management, Disaster Recovery Planning• Agile & Delivery Methodologies: Agile & Scrum Frameworks, DevOps Practices, Automation Experience, Efficiency & Stability Focused, Client Service Orientation• Team Leadership: Adept at leading cross-functional teams, fostering collaboration, and achieving project goals, Leading Virtual & Distributed Teams• Communication & Analytical Skills: Strong Presentation, Written, and Verbal Communication Skills; Analytical Thinking; Design and Problem-Solving ExpertiseProfessional Certifications• ITIL V3 Foundation Certificate in IT Service Management – Feb 2013• Project Management Professional (PMP) PMI Member ID: 28•••64 | Issued: Dec 2013 | In Good Standing• Scrum Fundamentals Certified – Scrum Study, Aug 2014• Certified SAFe Architect (Scaled Agile Framework 5.0) – Oct 2020• Certified Scrum Master (CSM) – Mar 2022• CitiCatalyst Level 1 Apprentice (Internal Citibank) – Jul 2024• Certified SAFe 6 Lean Portfolio Manager – Sep 2024• CitiCatalyst Level 2 Scholar Certificate in Business Analysis – Dec 2024• CitiCatalyst Level 3 Practitioner Certificate in Business Analysis Leadership – May 2025
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.