Satish Kumar Pathak
Service Delivery Lead at Cognizant Technology
- Role
- Service Delivery Lead at Cognizant
- Location
- Pune, MH, IN
- LinkedIn followers
- 500 followers
About Satish Kumar Pathak
Experienced Service Delivery Lead with 17+ years in US healthcare operations. Proven…
Experience
Service Delivery Lead
Dec 2021 — Present · Pune, IN
Measure teams performance and provide reports periodically including Team’s Accuracy, Volume and SLA.• Work towards improving the team’s performance by defining focus area and direction.• Manage capacity planning and scoping based on volumes and availability of resources for maximum productivity• Communicate to Operations managers on a regular basis about updates within the team• Manage capacity planning and scoping based on volumes and availability of resources for maximum productivity• Work within clearly defined processes with instruction, guidance and direction when required• Possess required process knowledge and a clear understanding of the daily business
Education
Vinoba Bhave University
Master's degree, Economics
2003 — 2005
CHATRA COLLEGE, CHATRA
Bachelor of Arts - BA, Economics
1999 — 2002
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