Satish Kumar Panchatcharam

About Satish Kumar Panchatcharam

Skilled in building teams by hiring and developing high calibre teams, who can deliver…

Experience

1. Deputy Manager

   Reliance Retail

   Feb 2021 — Present · Chennai, IN

   Handling the Operation space of 1 Lakes/Sq in Operation (End – End), Inbound and Outbound (last Mile), handling the manpowerof 300+ Executive and 100+ Delivery Partners. Operation(End to End) starts from manpower planning, coordinate with Team leads, Order Fulfillment, Dispatching to Outbound andCustomer Issue resolving Inbound, Analysis Of Order Analysis Report For Both Forward & Return Orders and Ensure Timely Processing Of allEcom/Marketplace/Online Orders/Intend for Future Marketing Or sales plan. Commercial negotiations with transportation vendors for dedicated fleet for the first mile and the last mile transportation requirement,and Vendor development for future requirements and Streamline and standardize the vendor on- boarding process. Build and Develop Team Build a team of Team Leaders, Senior Customer Service officers and Customer Services Officers.Supervise, handhold and coach team in meeting desired targets. Steer overall B2B business in the assigned geography, ensure per day on-boarding and revenue generation targets are achieved,and Responsible for the metrics related to last mile operations in the city. Manage & Guide the stakeholders and vendors /partners who are part of the last mile operations. Able to understand the operation metrics and operation resource planning models for ensuring the smooth execution of spike insales. Able to assess and monitor customer experience parameters in Last mile operations and enable the team to provide the bestcustomer experience to customers.