Satish Kumar

About Satish Kumar

Experience Summary: With 20+ years of rich & extensive experience in Information Technology with key roles in Program Management, Project and Service Delivery Management focusing on building relations and effective delivery execution.Demonstrated leadership experience in Service Delivery, Financial Management, Customer Management, Business Development and Transition & Program Management. People Leader, Influencer & Mentor.Designed contractual terms of service; managed multiple transitions; Ramped up & developed resources; predictive & preventive service support; Managed SLAs, ensured quality of service, Led Continuous Service Improvement Plans.Budgeting, Monthly P&L Management, Accurate month on month revenue collection and billing by ensuring no billing leakages, drive continuous cost optimization levers like shift left, onsite to offshore movement, Lean, Automation to ensure healthy marginsSuccessfully lead large and complex transitions including spearheading people transfer exercise along with HR.Wide experience of leading & mentoring multi-cultural teams across the globe through consensus building, career development, career mentor ship and demonstrating empathy.

Experience

1. Senior Delivery Operations Manager

   Cyient

   Oct 2019 — Present · Hyderabad, IN

   Delivery Operations Manager and Scrum MasterPurchase Order Process has been set up and streamlined with all the ADM’s on “No PO No Work”. In Earlier scenario we used to work without PO (based on ENG head Approvals) and with that 6.5 M invoices had got rejected from Bombardier Transportation with “NO PO”.Process has been streamlined on the reconciliation Process from Customer processed Invoices & Invoices sent from Cyient to customer.Assigns and monitors work of project team, providing technical and analytical support and direction.Manages project risks, issues/problems, and activity progress to ensure project goals (e.g, deadline, scope and quality) are achieved. Assists with problem resolution or risk mitigation as needed.Participated in overall project management, time estimation, and resource scheduling;Prepared engagement revenue and resource forecasts;Prepared engagement timesheets and billing information;Prepared weekly/monthly engagement reports;Prepared estimations on time frames, quality and quantity of resources required to successfully Implement projects; develop the project plan incorporating all project variables;Guides and coaches the Scrum Team on how to use Agile practices and principles to deliver high quality products and services to our customers.Responsible for ensuring Scrum is understood and the team adheres to Scrum theory, practice, and guidelines.Coaches the Scrum team in self-organization, cross-functional skillset, domain knowledge and communicates effectively, both internally and externally working within the Scrum team.Resolves team impediments with other Scrum Masters to increase the effectiveness of the application of Scrum in the organization.Facilitates and supports all scrum events: Sprint Planning, Daily Scrum, Sprint Review, and Sprint Retrospective.

Education

• Bhavans New Science Collge

  Bachelor's Degree, Commerce, Economics

  1995 — 1998

• ST Anthony's High School

  High School, High School/Secondary Diplomas and Certificates

  1982 — 1993

• Bharathidasan University

  Master’s Degree, Computer's

  1998 — 2001