Satish Kumar Govindaraj
Senior Vice President & Head Central Operations
- Role
- Senior Vice President at Baroda Global Shared Services Ltd
- Location
- Gandhinagar, GJ, IN
- LinkedIn followers
- 500 followers
About Satish Kumar Govindaraj
Have been in to many leadership positions throughout my carrier in Back Office Operations…
Experience
Senior Vice President
Baroda Global Shared Services Ltd
Mar 2018 — Present · Gandhinagar, IN
Head - Central OperationsMortgage Loans, Agriculture Loans, MSME, Credit Cards, Tele-Collections & Alternate ChannelsProject Lead for designing and setting up of central processing units for the Bank. Manage Pre-Credit processing of loan proposals which includes scrutiny of documents, data capture in LOS, preparation of CAM/Recommendation.Overview LOS related projects and enhancement for Mortgage.Development and Implementation of Paper to Paperless application processing system for Credit Cards Biz which includes Imaging, Document Management System, Workflow, Allocation and Productivity management, real-time dashboards, MIS & Reports.Setting up of cost efficient Tele-Calling unit for the Bank with an annual savings of ~5Cr. Creation of location agnostic operations hub at various cities with cross functional capabilities to have seamless takeover of activities during exigencies, to ensure activation of BCP (business continuity plan). BCP tested during Covid 19 Pandemic and helped Nil loss of processing. Responsible for Hiring and Onboarding resources in line with Biz requirements. Driving Re-engineering operational processes to reduce overall TAT and improved customer experience.
Education
Bangalore University
MBA
1998 — 2000
Skills
- Account Reconciliation
- Loan Origination
- Process Automation
- Data Cleaning
- Centralization
- Compliance
- Service Delivery
- Loan Servicing
- Rural Finance
- Kyc
- Data Analysis
- Delinquency Management
- Financial Inclusion
- Transaction Processing
- Core Banking
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