Satish Kaul
Partner at Proliferator Advisory & Consulting
- Role
- Partner at Proliferator Advisory & Consulting
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Satish Kaul
A Successful quality operations and business excellence specialist with over 30 years of result oriented knowledge and experience across banking, FMCG and service industries in diverse geographic and multicultural environments.Broad cross functional experience in: Management Systems: ISO 9001 (Quality Management), ISO 14001 (Environmental Management), OHSAS 18001 (Occupational Health & Safety), ISO 27001 (Information Security), ISO (IT Services), ISO (Complaints), ISO (Social Responsibility), ISO 22301 (Business Continuity) and ISO (Risk Management). Food Safety Management System, The Coca- Cola Quality Systems and Productivity Reporting & Improvement system. Strategy & Business development: Customer engagement and retention through Voice of customer/ customer feedback management system, customer satisfaction surveys, mystery shopping surveys and service quality improvement initiatives. Strategic Planning: Development of comprehensive TQM strategy & organizational excellence framework for sustainable growth and competitive advantage. Skilled in business excellence models like EFQM, Dubai Quality Award, Sheikh Khalifa Excellence Award & MRM Business Award. Business Process Re-engineering: Deployment of Six Sigma, establishment of Service Level Agreements./ process performance monitoring & improvement mechanisms. Employee involvement & engagement: Suggestion schemes, internal customer satisfaction surveys, group activities like quality circles, 5S, 7 Q.C Tools. Adept in providing leadership in building organizational capability by identifying individual developmental needs, addressing gaps through action planning and performance management system.
Experience
Partner
Proliferator Advisory & Consulting
Jan 2020 — Present · Gurgaon, IN
Skills
- Business Development
- Performance Management
- Business Planning
- Business Process Improvement
- Strategic Planning
- Training
- Customer Service
- Banking
- Business Analysis
- Risk Management
- Team Management
- Quality Assurance
- Management
- Business Strategy
- Vendor Management
- Financial Analysis
- Change Management
- Fast-Moving Consumer Goods (Fmcg)
- Fmcg
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