Satish Kanakala

About Satish Kanakala

Global Program Management: Led multiple migration projects involving cross-functional teams worldwide, ensuring seamless transitions and integration.Service Delivery Leadership: Oversaw service delivery for eCommerce engagements, maintaining high standards of quality and customer satisfaction.E-Commerce & Retail Expertise: Extensive experience in eCommerce and retail, managing projects for high-profile clients such as Nike and Target.Techno-Managerial Role: As a service delivery lead, I have been responsible for application development, support, and maintenance projects, combining technical expertise with managerial acumen.AI/ML Implementation: Successfully implemented an AI/ML proprietary tool for one of our clients, enhancing operational efficiency and decision-making.Concurrent Project Management: Ensured the successful completion of multiple concurrent projects, delivering on-time, within budget, and to specification.Automation Platform Setup: Led the setup of an automation platform to increase bandwidth, improve Mean Time to Detection (MTTD), and Mean Time to Recovery (MTTR).Cognizant RISE Tool Implementation: Part of the team that implemented the Cognizant RISE tool for numerous clients, driving operational improvements and efficiencies.Project Leadership: Involved in planning, organizing, and executing various project activities to ensure timely, budget-compliant, and high-quality deliverables.Results Focused: Strong focus on achieving results, risk awareness, and a deep desire to drive benefits and behaviors that promote operational excellenceCompliance: Participated in PCI, SOX and GDPR trainings

Experience

1. Account Delivery Executive

   Wipro

   Aug 2024 — Present

   Managing couple of GenAI projects- Responsible for ensuring the successful delivery of services and projects across the account- Manage and strengthen relationships with the client to foster trust and collaboration- Collaborate with CoEs and bring in the accelerators, frameworks and best practices to the respective business teams- Collaborated and conducted many sessions with the CoEs and key client stakeholders- Lead and drive new initiatives, respond to RFPs / RFRs- Bringing all services lines onto one page and ensuring all of them work towards the success of the customer- Participating and driving internal leadership calls - Manage contract renewal discussions- Responsible for revenue and margin improvements

Education

• Andhra University

  Bachelor of Science - BSc, Mathematics, Physics and Electronics

  1993 — 1996

• Andhra University

  Master of Computer Applications (M.C.A.), Computer Science

  1996 — 1999