Satish Iyer
Customer Experience | Operations & Supply Chain Leader | Process Transformation | Driving $10M+ Annual Savings
- Role
- Cluster Operations Manager at Amazon
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Satish Iyer
I am a Cluster Operations and Customer Experience Leader with over 18 years of experience…
Experience
Cluster Operations Manager
Jun 2017 — Present · Pune, IN
Leading citywide last-mile delivery operations across Pune and neighboring regions. Responsible for building, scaling, and optimizing delivery infrastructure to improve speed, cost, and customer satisfaction.Expanded delivery network capacity by 35% within six months through strategic station setup and process optimization.Improved early-morning deliveries by 50%, strengthening customer experience and slot adherence.Manage end-to-end operations for over daily packages and a workforce of 250+ associates and managers.Enhanced workforce productivity by 40% through training, engagement, and performance governance.Delivered consistent 95%+ on-time departures during peak events across the cluster.Led global customer experience operations across the UK, US, and Canada markets, driving process improvement and cost optimization programs.Delivered over $10M in annual savings through automation and process efficiency initiatives.Implemented “Unsafe to Return” and “Did Not Receive” programs, reducing concessions by $8.7M annually.Improved quality performance by 400 basis points and reduced repair turnaround time by seven days.Achieved over 90% employee retention through leadership engagement and development programs.Recipient of Employee of the Year (2021), two Leader of Leaders Awards, and the Torchbearer Award.
Education
Savitribai Phule Pune University
Master's degree
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