Satish Iyer
Customer Success | Service Delivery | Cloud | Quality | ISO
- Role
- Senior Customer Success Manager at Path Infotech Ltd
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Satish Iyer
Experienced Manager with a demonstrated history of management & leadership roles across IT / ITES Operations Management, Remote IT Infrastructure, Network Operation Center / Global Command Center, Service Excellence, Client Relationship, Operational Excellence, End User Support, Quality QMS, Compliance & People ManagementSuccessfully provided IT consulting services, escalation management to IT service providers (MSP) and helped them offshore critical escalation, projects, service desk with a low-cost model.ITSM (Service Strategy, Service Design, Service Transition, Service Operations & CSI)Specialist: Information Technology, Customer Service & Success, Cyber Security, SaaS, Operations Management, Business Transformation, Change Management, Agile, Process Design, Operational Excellence, Program Management, Service Delivery, IT Service Management, Strategic Planning, Outsourcing, Offshoring, Managed ServicesResponsible for Production Support Operations from Offshore for both on-demand and generic Customers.Pipelining & prioritizing accounts, working with stakeholders for channelized service support & delivery (Process Excellence, Quality Management, Project Management, People Management & IT Leadership).Responsible for Production Support Operations from Offshore for both on-demand and generic Customers for India, US, UK, Australia, Canada.
Experience
Senior Customer Success Manager
Dec 2021 — Present
Managing customer success for the Cloud Business in West
Education
Vinayaka Missions University
Master of Business Administration - MBA, Management
St. Joseph's co-ed school, Bhopal
10th, General
1990 — 1996
St. Xavier's H.S. School, Bhopal
12th, Commerce
1996 — 1998
Skills
- Vendor Management
- Microsoft Exchange
- Disaster Recovery
- Active Directory
- Windows Server
- Sla
- Team Management
- Cisco Technologies
- Bpo
- Virtualization
- Transition Management
- IT Service Management
- Service Delivery
- People Management
- Servers
- Itil
- Incident Management
- Data Center
- Managed Services
- Dns
- IT Operations
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