Satish Ganesan

About Satish Ganesan

Program Manager with 12+ years of project and program management leadership and 20+ years of overall experience delivering large-scale,business-critical initiatives. Skilled in overseeing multimillion-pound portfolios, guiding cross-functional teams, and driving complex technologytransformations across enterprise environments.Key Highlights- Over 12+ years of experience managing projects and programs, supported by 20+ years in the technology and delivery landscape- Successfully managed annual program budgets of £5M+ and composite teams of 200 professionals- Delivered initiatives across waterfall, agile, and hybrid delivery models- Led major programs such as AI enterprise delivery, cloud migration, test automation rollouts, enterprise data hub implementations, and digitalcustomer journey transformations- Experience spanning multiple leadership roles including Technical Project Manager, Program Manager, Release Manager, Implementation Manager, and Transition Manager- Strong track record of aligning technology initiatives with business outcomes, improving delivery efficiency, and enabling scalable enterprise capabilities

Experience

1. Customer Success Manager

   Lowtouch.Ai

   May 2024 — Present · Thiruvananthapuram, IN

   Role SummaryCustomer Success Manager with deep expertise in end-to-end program management, enterprise AI solution delivery, and customer value expansion. Proven track record in leading complex transformation initiatives, optimizingcustomer infrastructure, and building strong executive relationships to drive retention, growth, and operational excellence.Key Highlights- Directed full-cycle program management and customer success for AI agent rollouts, integrating with platforms such as ServiceNow and Jira- Led large-scale application and data migrations across on-prem to cloudand cloud-to-cloud environments- Oversaw SRE services ensuring reliability, performance, and incidentreduction across customer infrastructure- Delivered annual cost savings of $6M (INR 53 Cr) through modernization, process optimization, and strategic transformation- Represented the organization at sales events, supporting deal closures and strengthening customer relationships- Drove cross-sell and up-sell motions, expanding product adoption and generating incremental revenue - Established a robust governance framework to improve transparency, delivery quality, and customer experienceDomains- Indian banking- European Automobile- US Cryptocurrency, Healthcare, Cybersecurity, Inventory management, Media

Education

• Chinmaya Vidyalaya, Coimbatore

  High school

  1997 — 1999

• Amrita Institute of Technology, Coimbatore

  Bachelor of Engineering, Computer Science

  1999 — 2003

Skills

• Cobol
• Db2
• Cics
• Jcl
• Vsam
• C#
• Vb.net
• Crystal Reports
• Asp.net
• Sdlc
• Data Migration
• Pl/Sql
• Scrum
• Unix
• Data Warehousing
• Software Development
• Integration
• Etl
• Business Intelligence
• Software Project Management
• Soa
• Oracle
• Business Analysis
• Requirements Analysis