Satish A

About Satish A

Overall 17 years’ experience in IT services,IT Governance, IT process, Compliance and IT…

Experience

1. Project and Process Manager

   Tech Mahindra

   Feb 2023 — Present

   CFS Global Lead - Responsible for managing and overseeing the day-to-day operations, increased engagement and Customer satisfaction. Develop and implement strategies and procedures to optimize CFS operations and achieve business objectives.Providing training and support to employees and Ensuring compliance with all CFS regulations.Collaborating with other departments to ensure the smooth flow of operations Ensuring compliance with all CFS regulations Change Lead / Process Manager – Responsible to govern, control and monitor overall change management life cycle/process and enforce the process adherence.Perform change management assessments, strategies and plansIdentify, analyze and prepare risk mitigation tactics, Support and engage senior leaders.Consult and coach project/Change Implementation teams and Integrate change management activities into project plan. Create actionable deliverables for the core Change Management plans, Communications Plan, and Training PlanWorked in creating Training documents with detailed roles and responsibilities for Change Initiator, Reviewer and Approvers. Track and report issues and define and measure success metrics and monitor change progress

Education

• Anna University

  Master of Business Administration (MBA)

  2007 — 2009

• Anna University

  Bachelor of Engineering (B.E.)

  2000 — 2004