Sathish Kumar

About Sathish Kumar

Dedicated professional who transitioned into a Site Reliability Engineer role from a Technical Support Engineer, bringing 9.5+ years of experience. Demonstrated expertise in troubleshooting, customer handling, and product management within the information technology and SaaS industry. Skilled in ensuring system reliability, performance optimization, and incident management. Holds a Bachelor’s degree in Engineering (B.E) with a major in Electronics and Communications Engineering.Something I am very conscious about and obsessed with is to constantly learn and utilize every opportunity to gain new skills. This has helped me to stay motivated and stay on the look for new challengesI always look out for the big picture when addressing a problem and love to solve it with the right mix of technical and soft skills.Worked with product companies like Zoho and Freshworks, handling customers across the globe. Started as a frontline agent, then seized opportunities to become a trainer for new hires, mentored production teams, and specialized in escalation handling before transitioning to product companies. An expert in explaining complex concepts in simple terms, especially when training people. Holds an AWS Solutions Architect Associate certification and is currently exploring Azure.

Experience

1. Blogger

   Medium

   Dec 2023 — Present

   I write blogs on AWS Cloud

Education

• Anna University Chennai

  Bachelor of Engineering (B.E.), Electronics and Communication Engineering

  2010 — 2013

• Stanes Anglo Indian School

  10th Grade

  2005

• BITS Pilani Work Integrated Learning Programmes

  Master of Technology - MTech, Software Systems

• Suguna Polytechnic College

  Diploma, Electronics and Communication Engineering

  2006 — 2009