Sathishkumar Girikrishnan
Vice President @Morgan Stanley
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WORK HISTORY
Vice President @Morgan Stanley
EDUCATION
Bharathiar University
Bachelor's degree, Computer Application
ABOUT SATHISHKUMAR GIRIKRISHNAN
Over 14 years of expertise in Enterprise Telecommunication and Genesys Contact Center Technologies. Tech Lead driving cloud migration and modernization of Genesys CX/CCaaS platforms especially for NA Clients, focused on improving reliability, scalability, and operational efficiency. Leads the design and implementation of omnichannel call flows, IVR, and routing strategies to enhance customer and agent experience. Provides technical leadership across architecture, integrations, and agile delivery, aligning business objectives with scalable, secure, and user-centric CX solutions. Have worked in financial - Insurance, Wealth Management, Investment Management, Banking, Credit Card Security and Telecom. Certifications- Genesys Cloud: Professional Certification- Genesys Cloud CX: Architect Certification- Genesys Cloud CX: Scripting Certification- Genesys Cloud CX: Outbound Certification- Genesys Cloud CX: Quality Management Certification- Genesys Design Thinking Explorer- Certified Entry level Python Programmer- Microsoft Certified: Azure Fundamentals- AWS Certified Cloud Practitioner- Aviatrix Multicloud Network Associate- Certified Scrum Master
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