Sathish Kumar Jakka
Customer Advisor @Concentrix
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WORK HISTORY
Customer Advisor @Concentrix
Newcastle Upon Tyne, GB
1.Addressing and collecting payments or outstanding balances with resilience and empathy. 2.Upselling relevant products and services. 3.Generating bills and arranging payments. 4.Guiding customers through the process of providing meter readings. 5.Updating account profiles on internal systems. 6.Scheduling engineer appointments. 7.Maintaining a professional image for both the company and its clients. 8.Assisting customers and addressing issues on their accounts to provide support and ensure they remain on supply. 9.Reviewing the suitability of customers being in pre-payment mode by completing Safe and Practical checks. 10.Identifying vulnerable customers and offering additional support to them.
EDUCATION
Ramanandatirtha Engineering College
Bachelor of Technology, Electronics and Communications Engineering
ABOUT SATHISH KUMAR JAKKA
Overall, my career has been around few years, I am very passionate professional myself, i…
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