Sathish Murugan

Experience

1. Customer Service Executive Trainee

   Firstlift Logistics

   May 2025 — Present · Thoothukudi, IN

   Documentation Management:• Prepare and manage essential shipping documents such as Bill of Lading, commercial invoices, and packing lists in compliance with INCOTERMS (e.g, EXW, FOB, CFR, CIF, DAP, DDP).• Handle Letter of Credit (LC) documentation and ensure adherence to various LC types and terms.2. Customer Service and Coordination:• Provide quotations for freight, export, and import charges based on customer requirements.• Act as a liaison between customers, carriers, and internal departments to ensure smooth shipping processes.3. Container and Cargo Handling:• Familiar with LCL (Less than Container Load) and FCL (Full Container Load) shipping processes.• Proficient in container types and sizes, ensuring appropriate selection for cargo needs.• Handle Dangerous Goods (DG) documentation and classification in accordance with IMDG code and ensure compliance with safety standards.4. Regulatory and Compliance Activities:• Perform Advance Cargo Declaration using Automated Manifest Systems (AMS) and Importer Security Filing (ISF).• Ensure compliance with international shipping regulations, including co-loading and customs requirements.5. Freight Calculation and Accounts:• Calculate freight, export, import, and associated shipping charges accurately.• Maintain shipping accounts and ensure timely processing of payments and invoices.6. Problem-Solving and Efficiency:• Troubleshoot shipping documentation errors and resolve customer queries promptly.• Optimize documentation processes to enhance operational efficiency.

Education

• St. Mother Theresa Engineering College

  Bachelor of Engineering - BE, Mechanical Engineering

  2015 — 2019