Sathish Murthy
Global Major Incident & Problem Manager | ITIL v4 | IT Operations & Service Delivery | 10+ Years ITSM Experience.
- Role
- Major Incident Manager at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sathish Murthy
IT Service Management professional with over 10 years of experience leading Major Incident and Problem Management across global enterprise environments. Currently working with Tata Consultancy Services as a Global Major Incident & Problem Manager for Electrolux, managing over 500 critical (P1/P2) incidents annually across infrastructure, network, cloud and enterprise application landscapes.Proven ability to lead high-pressure war rooms, coordinate multi-vendor technical teams and restore critical business services within strict SLA targets. Strong background in ITIL v4 processes, executive stakeholder communication, post-incident reviews and service improvement programs.Previously served with Ericsson and Huawei in senior incident leadership roles, driving operational excellence, reducing MTTR and implementing standardized RCA frameworks.Actively exploring opportunities in Canada in IT Operations, Service Management and ITSM leadership roles where I can contribute to building resilient, high-availability IT services in international organizations.
Experience
Major Incident Manager
Jul 2024 — Present · Bengaluru, IN
Education
Jayalakshmi institute of technology
Bachelor's degree, Computer Science Engineering
2010 — 2014
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