Sathish Kumar Balan
ITSM Change & Release Management ITIL V4 foundation certified
- Role
- Change Manager at Tata Consultancy Services
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sathish Kumar Balan
IT Management professional with around 15+ years of rich experience in managing enterprise data centers, supporting global customers and ITIL certified in IT Service Management. Information Technology professional with a steadfast career ensuring the integrity, availability and capacity of the Infrastructure operations with rich experience in process management.
Experience
Change Manager
Aug 2021 — Present · Chennai, IN
Take the ownership to oversee the day to day operations relating to Change Management Release deployments and driving the RCA in terms of 5 why technique Ensure Changes are implemented within scheduled time and evaluated post implementation Chair the CAB;(as may be agreed with the customer); Convene the emergency CAB as required Approve low-risk/ non-commercial Requests for Change (as may be agreed with the customer) Develop & maintain e Change & Release Calendar across Suppliers Evaluate impact, risk assessments, potential conflicts with other Requests for Change, submission of implementation, test, blackout plans from Service Providers before approving Changes and in preparation for the Change Advisory Board Develop the standard change catalogue to be implemented in the ITSM platform and associated approvals, workflows as agreed by the Customer Provide guidance to internal and external Service Providers in fulfilling their Change Management roles and responsibilities. Identify and implement process improvements and ITSM platform/integration enhancements relating to same Ensure Change Management KPI/SLA are reviewed at agreed frequency and analyse/review for improvement Regular monitoring to avoid schedule implementation time, reduced backlog/ageing, change effectiveness Consolidate reports related to Change Management from all Service Providers Take the ownership of Process Data, maintenance & update along with defining Functional requirements for changes, enhancements in the Change Management Process workflowsConduct regular trainings for process awareness and improve process complianceManaging the development of deliverables into production environmentsCoordinating processes between different teams (possibly in various locations)
Education
University of Madras
Bachelor's degree, Mathematics
2001 — 2004
Tamilnadu Teachers Education university
Under graduate, Mathematics
2009 — 2010
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