Sathish Kumar B
Head -customer Care @Renault
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WORK HISTORY
Head -customer Care @Renault
Gurugram, IN
EDUCATION
Anna University Chennai
B Tech, Automobile Engineering
SPJIMR SP Jain Institute of Management & Research
PGEMP, Business Administration and Management, General
Madras Institute of Technology
B.Tech, Automobile Engineering
SKILLS
ABOUT SATHISH KUMAR B
Vision-driven automotive leader with over 25 years of progressive experience in customer care, after-sales operations, and dealer network excellence.Currently serving as Head – Customer Care (Cars) at Renault India, I oversee Customer Experience, Training, and Sales and Aftersales Quality initiatives across the national network. My focus is on enhancing customer loyalty, improving KPIs, and leading digital transformationThroughout my career with global OEMs like Renault, TATA Motors, and Maruti Suzuki, I have consistently delivered measurable impact — from increasing regional contributions to building high-performance teams that elevate customer trust and profitability.I’m passionate about transforming customer journeys, empowering teams through training excellence, and driving innovation in automotive service delivery.Specialties: Adaptability to different profiles, strong customer focus, Automotive business perspective in both sales and after sales.
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