Sathish Kumar B
Head – Customer Care at Renault India| 24+ Years in Automotive Leadership | Driving Customer Experience
- Role
- Head -customer Care at Renault
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Sathish Kumar B
Vision-driven automotive leader with over 25 years of progressive experience in customer care, after-sales operations, and dealer network excellence.Currently serving as Head – Customer Care (Cars) at Renault India, I oversee Customer Experience, Training, and Sales and Aftersales Quality initiatives across the national network. My focus is on enhancing customer loyalty, improving KPIs, and leading digital transformationThroughout my career with global OEMs like Renault, TATA Motors, and Maruti Suzuki, I have consistently delivered measurable impact — from increasing regional contributions to building high-performance teams that elevate customer trust and profitability.I’m passionate about transforming customer journeys, empowering teams through training excellence, and driving innovation in automotive service delivery.Specialties: Adaptability to different profiles, strong customer focus, Automotive business perspective in both sales and after sales.
Experience
Head -customer Care
Sep 2025 — Present · Gurugram, IN
Education
Anna University Chennai
B Tech, Automobile Engineering
1996 — 2000
SPJIMR SP Jain Institute of Management & Research
PGEMP, Business Administration and Management, General
2012 — 2014
Madras Institute of Technology
B.Tech, Automobile Engineering
Skills
- Parts
- Business Development
- Automotive Engineering
- Automotive
- Vehicles
- Management
- Kaizen
- Dfmea
- Dealer Management
- Team Management
- Warranty
- Spare Parts
- Automobile
- Apqp
- Automotive Aftermarket
- Iso/Ts 16949
- Training
- Customer Satisfaction
- Ts16949
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