Sathish Kumar
Senior Process Specialist at Fidelity investments
- Role
- Senior Process Specialist at Fidelity Investments
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Sathish Kumar
Having 2.1 years of relevant experience in commercial banking sector.• Working as a Senior process associate in TCS• Good exposure and understanding of the basic flows of the core banking services to the client.• Expert in mails handling and customer escalations • Ability to grasp new technical things quickly• Strong communication and relationship skills between the client and the bank• Identifying process improvement opportunities utilizing Lean methodology
Experience
Senior Process Specialist
Dec 2022 — Present · Chennai, IN
Process Specialist in Defined Contribution operations team and offering end to end services* Interaction with client on daily basis regarding clarification of Trade and for best customer support.* End to end Processing of sensitive and complex transactions which is based on the stock market.* Maintaining both internal and external accuracy by collaborating with Quality Assurance team.* Training new associates guiding them in understanding the job and the process and auditing their work.* To deal with Plan related retirement enquiries for the customers for various Clients.* Working on tight deadlines and perform the adequate research before communicating back to the customers.* To take ownership of individual tasks and ensuring that quality work is delivered on time.
Education
University of Madras
Master of Business Administration - MBA, Computer and Information Systems Security/Information Assurance
2017 — 2019
MAR GREGORIOS COLLEGE
Bachelor of Science - BS, Mathematics
2014 — 2017
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