Satheesh Pk
Customer Experience & Operations Leader | 20+ yrs in Strategy, Digital Transformation & Service Excellence | Ex-Aditya Birla Group | Expert in Driving Change, Simplifying Processes & Building High-Performance Teams
- Role
- Head of Customer Experience & Crm at Helios Advisory
- Location
- Navi Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Satheesh Pk
With nearly three decades of experience spanning Telecom, Real Estate, Customer…
Experience
Head of Customer Experience & Crm
Jul 2021 — Present · Mumbai, IN
Education
Calicut University
Pre Degree
1991 — 1993
National Law School of India University
Master of Business Law
2021 — 2024
IGNOU
PGDHRM
2004 — 2009
University of Mumbai
Master of Laws - LLM
2023 — 2025
Technical Education Board,Kerala
THSLC
1988 — 1991
Bharat Vidya Bhavans, Mumbai
PG Diploma
1999 — 2000
Bhavan's R. A. College of Science
Bachelor
1995 — 1999
Sir L.A. Shah Law College
Bachelor
2000 — 2003
Skills
- Project Management
- Mis
- Key Account Management
- Web Chat
- Customer Satisfaction
- Outsourcing
- Service Delivery Management
- Crm
- Business Process Improvement
- Forecasting
- Social Media Communications
- Email Management
- Social Media Measurement
- Telecommunications
- Channel Partners
- Business Strategy
- Leadership
- Front to Back Office
- Call Centers
- Business Development
- Corporate Social Media
- Vendor Management
- Social Media Outreach
- Strategy
- Change Management
- Team Management
- Service Delivery
- Telecommunication Services
- Back Office Operations
- Management
- Gsm
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