Satendra Tomer
SAAS, Human Resources Transformation, HR Technology, People Strategy, Darwinbox, Customer Success
- Role
- Senior Manager Customer Success at Darwinbox
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
Experience
Senior Manager Customer Success
Apr 2025 — Present · Gurugram, IN
Serve as a techno-functional consultant, offering recommendations for process improvement and adoption.• Delivering HR Transformation programs including Vendor Integration with Darwinbox, Op Model redesign, Module revamps and transformational change programs.• Devise engagement plans that consider customer business goals and map product capabilities to achieve client goals.• Propel product adoption, enhance overall retention, and ensure process success for customers.• Leverage data analytics to generate insights into HR performance, trends, and areas for improvement.• Develop project plans, timelines, tracks progress, work with the implementation team to identify risks.• Share best practices with clients on how to achieve product success with Darwinbox.• Collaborate with multiple cross-functional stakeholders, including sales marketing, product development to ensure a cohesive customer experience and product roadmap.• Plan and deliver interventions to quantify and showcase the Return on Investment (ROI) and value delivered to clients.• Conduct quarterly business reviews with enterprise clients to ensure engagement and value delivery.
Education
CCS University Meerut
Bachelor of Science, Physics, Chemistry, Maths
2004 — 2007
IIMT Management
MBA, Human Resource
2008 — 2010
Skills
- Screening
- Hiring
- Recruiting
- Management
- Strategy
- Employee Engagement
- Contract Recruitment
- Performance Appraisal
- Compensations
- Technical Recruiting
- Job Descriptions
- Human Resources
- Talent Mapping
- Benefits Negotiation
- Team Management
- Interviewing
- Talent Acquisition
- Headhunting
- Sourcing
- Personnel Management
- Internet Recruiting
- Applicant Tracking Systems
- Recruitments
- HR Consulting
- Executive Search
- Employee Relations
- Interviews
- Screening Resumes
- Temporary Placement
- Strategic HR
- Hris
- HR Policies
- Talent Management
- Diversity Recruitment
- Employee Benefits
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