Sateesh Kumar Allu

About Sateesh Kumar Allu

ServiceNow Developer & Administrator with 5 years of experience, Certified CSA, specializing in ITSM (Incident, Problem, Change, Service Catalog), HRSD, and SLM modules. Skilled in technical development including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs. Proficient in automation and integration using Flow Designer, Workflow Editor, REST API integrations, and Email Notifications. Strong expertise in data management with Data Sources, Import Sets, Transform Maps, and Scheduled Jobs. Experienced in platform administration covering Instance Cloning, System Upgrades, Health Scans, and Governance (User Licensing, Best Practices). Known for delivering scalable solutions and driving process efficiency.Notice Period: 15 days. Open to opportunities in Bangalore and Hyderabad on ServiceNow

Experience

1. Senior Servicenow Developer & Administrator

   Tech Mahindra

   May 2024 — Present · Hyderabad, IN

   Executed the implementation and continuous enhancement of ITSM modules, including Incident, Problem, Change, and Service Level Management, to align with evolving client requirements.• Developed and configured core platform components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and ACLs, while managing Data Sources, Email Notifications, Reports, and Dashboards for real-time visibility.• Implemented and supporting complex custom frameworks including Group Management Certification (GMC) and CompliSure (SOX Compliance) to meet specific client requirements.• Configured and customized the ServiceNow HRSD module to streamline critical HR processes such as onboarding, offboarding, and case management.• Developed and maintained HR Service Catalog items, HR Services, HR templates, HR fulfillment process (Manual, Service Activity, Flows), HR Assignment rules, Matching rules, Managed roles, HR Criteria’s, HR Bulk creation, HR Case transfer configurations and lifecycle events.• Implemented robust security measures through role-based Access Control Lists (ACLs) to protect sensitive HR data and ensure privacy compliance.• Managed Platform Governance, including cloning, upgrades, and the review of skipped updates across all towers to ensure environment synchronization.• Monitored and acted upon ServiceNow Health Scan reports, ensuring suggested remediations were implemented without impacting core functionality.• Facilitated Incident triage and handled Problem RCAs for high-priority issues to identify root causes and prevent recurrence.• Led the support team in Business As Usual (BAU) tasks, identifying and fixing process gaps in existing applications to meet KPI guidelines.• Provided mentorship and Knowledge Transfer (KT) to new team members joined in the Platform core team.

Education

• Venus Public School

  Secondary School, All subjects

  2008 — 2008

• Jawaharlal Nehru Technological University, Kakinada

  Bachelor of Technology - BTech, Electrical and Electronics Engineering

  2010 — 2015

• Intermediate board

  11th and 12th, Maths, Physics, Chemistry

  2008 — 2010

• Vellore Institute of Technology

  Master of Technology - MTech, Power Electronics

  2016 — 2018