Satbir Singh

About Satbir Singh

I have 17+ years of experience in IT, Business Development, Pre-sales, Innovation, Service Offering, Complex Program/Portfolio Management for various IT MS & ADMS projects. Responsible to grow IT Managed Services at Ericsson and help engagement team to build competitive solution/proposal covering all productivity levers.Summary:• Engagement with Customers & regions for new opportunities. Solutioning (pre-sales) approaches & methodology for Operations, Support and enhancement kind of projects.• Have sound knowledge of telecommunication (BSS, OSS).• Excellent knowledge about the pricing, costing, sizing, solutioning optimization, solution discussion and negotiation for complex and big MS IT projects.• Project planning, execution, monitoring and resource balancing skills with ability to support multiple simultaneous projects in a matrix organizational structure.• Quickly and accurately assimilates internal customer processes and nuances then, where appropriate, suggests and/or implements more efficient alternatives.• Excels at communicating with stakeholders to provide accurate reporting and information regarding the going projects, risks and initiatives.• Experienced in coordinating, negotiating off-shore resources in support of timeline and IT project deliverables.• Effectively training, motivating and mentoring onsite and offshore team members.• Superior coordination of user acceptance testing and QA of final IT infrastructure and software development deliverables through iterative evolutions.• Effective cost and quality management. • Smartly managed financials of complex project. Improved productivity and reduced the cost. • Have good experience of quality and processes followed by IT organizations. Faced CMMI & ISO audits. Done six sigma project as well.• Have good people management experience. Understand people concerns and done conflict resolution doing win-2 for employee and employer.

Experience

1. Competency Head - Eoc, Ecm, Crm

   Ericsson

   Oct 2018 — Present · IN

   Managing team of 150+ resources, handling multiple large and medium accounts.

Education

• IMT Ghaziabad

  MBA(PGDBM)

  2001 — 2004

• YMCA

  B.Tech

  1995 — 1999

Skills

• B2b
• Software Development
• Quality Assurance
• Integration
• Soa Governance
• Service Delivery
• Business Analysis
• Vendor Management
• IT Strategy
• Project Delivery
• Solution Architecture
• Pre-Sales
• Soa
• Telecommunications
• Agile Methodologies
• Java Enterprise Edition
• Management
• Enterprise Architecture
• Program Management
• Proposal Writing
• Project Management
• Requirements Analysis
• Eai
• Agile Project Management
• Pmp
• Jboss Application Server
• Software Engineering
• Software Project Management