Satarupa Banerjee
Strategic Product Leader | Digital Transformation | Customer Experience | Design Thinking| Data Analytics | MBA|
- Role
- Marketing Tech and Product at BJ's Wholesale Club
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Satarupa Banerjee
Dynamic product management leader with extensive experience driving digital innovation, optimizing customer experience, and delivering impactful solutions across digital and omnichannel platforms. Skilled at defining product vision, building comprehensive roadmaps, and aligning cross-functional teams to create customer-centric experiences that meet business goals, and contribute to overall business growth.With a strong focus on optimizing end-to-end user journeys, I leverage data-driven insights to identify pain points, enhance engagement, and implement innovative solutions. I’ve successfully led initiatives to improve customer authentication, streamline digital interactions, and manage complex product rollouts involving cross-functional teams, engineering leadership, and external vendors.My proficiency in Agile Delivery and Product Management coupled with my deep-rooted Engineering Background of more than a decade, has been instrumental in modernizing legacy systems and launching innovative solutions such as CVS CarePass(now known as ExtraCare Plus), Rx-Delivery (from Retail Pharmacy Stores) and streamlining In-Store Pickup.Proven track record of developing multi-year product roadmaps, aligning stakeholders, and leading large-scale initiatives in partnership with engineering, marketing, and operations teams. Adept at navigating complex programs that span digital channels, mobile platforms, store technology, and logistics to deliver seamless customer experiences.I thrive in environments that require strategic vision, data-driven decision-making, and strong leadership to transform ideas into tangible results. I am passionate about building high-performing teams and fostering a culture of continuous improvement to deliver products that drive customer satisfaction and business success.
Experience
Marketing Tech and Product
Nov 2024 — Present
Education
West Bengal University of Technology, Kolkata
Bachelor of Technology (BTech), Information Technology
2002 — 2006
Questrom School of Business, Boston University
Master of Business Administration - MBA
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